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You have below the answers to many frequents questions.
If you do not find the answers to your questions, please contact our support team at:
a) support@wikmail.com
b) Use the inline form in our support page.
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1) What are the benefits of purchasing WikMail?
2) How i can purchase WikMail and what is the cost?
3) I need to re-install WikMail, How can I activate my copy of WikMail?
4) I cannot succeed to validate my WikMail registration. What is wrong?
5) Where can I get support?
6) Where can I get additional skins, stationeries and postcards?
7) I am behind a Firewall/Proxy... How can I configure my mail account?
8) I use a dual screen setup. When I open the mail client, one screen is blanked out white.
9) WikMail do not retrieve my messages. What is wrong?
10) What is the meaning of "TimeOut" parameter in mail account settings?
1) What are the benefits of purchasing WikMail?
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• A lifetime valid licence.
• All future updates free.
• No more advertising added to messages sent..
• You can access the registered users area on WikMail web site.
• ALL the features of Wikmail are enabled.
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2) How can I purchase WikMail and what is the cost?
3) I need to re-install WikMail, How can I activate my copy of WikMail?
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When you purchase
WikMail, you always receive an email your receipt and your serial
number.
Install WikMail, from the main menu, choose "Activate WikMail
key" and fill the requested fields with your registered user
name, registered email address and your serial number.
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4) I cannot succeed to validate my WikMail registration. What is wrong?
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You must write your informations exactly as you receive then with your registration.
Take care of using of all characters (upper and lower) case.
You must write the registered email address you had submitted with your registration.
Verify if you have not make a typing error (Number "1" is different than the lowercase letter "l".
The best way to avoid error is to make a cut/paste from your registration receipt.
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5) Where can I get support?
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To obtain support,
you can always send us a message at: support@wikmail.com
Also...
On our support
web page... you can have a live chat with one of
our technicians when they are online or simply fill a support request
by filling the form in our support web page. |
6) Where can I get additional skins, stationeries and postcards?
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Our official WikMail addons
distribution site is WikGraph.com
You can also find additional materials on other related web sites.
Each known web site that have addon material for WikMail is listed
in either the WikMail.
web site.
Please, feel free to visit all of them.
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7) I am behind a Firewall/Proxy... How can I configure my mail account?
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For Pop3 server
(Incoming emails)...
- "Pop Server" field, must contain your proxy.
- "Login" field, must contain "your_login#your_pop_server"
For SMTP (Outgoing emails)...
Be sure that SMTP port 25 is opened to your computer. Some proxies
can relay email directly; in this case you need to specify your
SMTP server as the proxy address. (NOT your SMTP server address!)
Each proxy or firewall setting varies case by case, you may need
to consult your network administrator for details.
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8) I use a dual screen setup. When I open the mail client, one screen is blanked out white.
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WikMail uses a
Flicker Free effect when the mail client is opened.
If you use a dual screen, you must disabled this effect.
Open the menu "Visual - Visual Settings" and uncheck the
choice "Fast Display" |
9) WikMail do not retrieve my messages. What is wrong?
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Your mail account is not configured correctly.
Check if your user name and password are well typed.
The most current errors are typing errors. Carefully check the characters case.
Check the server addresses and port (normal is 110) of your ISP.
Do not use SSL/TLS and NTLMAuth parameters if not required by your ISP.
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10) What is the meaning of "TimeOut" parameter in mail account settings?
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When WikMail retrieve and/or send messages, it send various authorizations and informations to the
mail server. For each authorization, WikMail is waiting for a reply from the server. In normal condition, these
requests and replies are made very fast. However, sometime mail servers can be very busy and/or closed for maintenance.
The "TimeOut" is a delay (in seconds) where Wikmail will wait for a reply from the server. At the delay expiration, WikMail
will issue an error and disconnect from the server
A suggested delay should be 60 seconds. If the delay is too long, you will wait too much before WikMail disconnect from
the server. And, if the delay is too short, WikMail will disconnect too fast and you will not receive your messages.
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Affiliates
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 Australia
 U.S.A
 The Netherlands
 Germany
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*** Some features described are available only with a Registered Edition of WikMail (Pro or Standard) ***
Copyrights 2000-2010, WikMail - All rights reserved
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